Privacy Policy

This Privacy Policy describes how HORIZON BALI collects, uses, and discloses information about you when you use our website, mobile apps, and related services (collectively, the “Services”). This Privacy Policy applies to all users of our Services

Information We Collect

We collect information about you when you use our Services, including:

Contact information such as your name, email address, phone number, and postal address when you register for an account or make a booking.

Travel and booking information such as your travel dates, destinations, accommodation preferences, travel companions, previous trips, and other details related to your bookings.

Financial information such as your payment card number, expiration date, and billing address when you make a purchase or booking. This financial information is stored by our payment processor and not accessible by us.

Identifiers such as device IDs, cookies, and IP addresses, which allow us to recognize you and provide personalized services.

Usage information such as browsing history, search history, and how you interact with our Services.

Marketing preferences such as your consent to receive marketing communications from us and third parties.

Communications such as emails, SMS, calls between you and HORIZON BALI. We may monitor and record these communications for quality assurance and training purposes.

How We Use Your Information

We use your information for the following purposes:

– Provide our Services to you, which includes booking travel, sending confirmations and reminders, providing itineraries, and customer support.

– Communicate with you, including by email, SMS, calls, and push notifications.

– Personalize your experience by providing customized content and recommendations.

– Market products and services to you, which may include emails, advertisements on other websites, and social media marketing. You can control your marketing preferences at any time in your account settings.

– Improve our Services by monitoring usage, trends, and customer feedback.

– Protect against fraud, spam, abuse, security risks, and enforce our Terms of Service.

– Comply with legal and regulatory obligations, such as anti-money laundering regulations.

Sharing Your Information

We may share your information with:

– Travel suppliers (hotels, tour operators, etc.) when booking travel and providing travel services on your behalf.

– Payment processors to process your payments for bookings.

– Business partners that provide services on our behalf, such as website hosting, customer support, and analytics. We require these parties to handle your information in line with this Privacy Policy and not use it for any other purpose.

– As required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process.

– When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

Your Choices & Rights

You have the following rights and controls over your information:

– Opt out of marketing communications by following the unsubscribe process described in the emails you receive or adjusting your account settings.

– Request access to the personal data we hold about you. You can do this by contacting us using the information below.

– Request corrections to incomplete or inaccurate personal data we hold about you.

– Request deletion of your personal data, subject to our record-keeping requirements.

– Object to uses of your personal data that you disagree with.

– Restrict how we use your personal data while a complaint is being investigated.

– Have your personal data provided to you in a structured, commonly used, and machine-readable format so that you can reuse it for your own purposes.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We use appropriate technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, no internet-based services can be 100% secure, so we cannot guarantee the absolute security of your information.

Changes to this Policy

We may occasionally make changes to this Privacy Policy to reflect updates in our Services, changes in applicable laws, or additional uses of your information. We will notify you of any material changes by updating the date at the top of this Privacy Policy. Any changes will take effect immediately upon publishing the revised Privacy Policy.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:


This Privacy Policy was last updated on October 18, 2023. By using our Services, you agree to the processing of your information as set out in this Privacy Policy.

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