Information We Collect
We collect information about you when you use our Services, including:
Contact information such as your name, email address, phone number, and postal address when you register for an account or make a booking.
Travel and booking information such as your travel dates, destinations, accommodation preferences, travel companions, previous trips, and other details related to your bookings.
Financial information such as your payment card number, expiration date, and billing address when you make a purchase or booking. This financial information is stored by our payment processor and not accessible by us.
Identifiers such as device IDs, cookies, and IP addresses, which allow us to recognize you and provide personalized services.
Usage information such as browsing history, search history, and how you interact with our Services.
Marketing preferences such as your consent to receive marketing communications from us and third parties.
Communications such as emails, SMS, calls between you and HORIZON BALI. We may monitor and record these communications for quality assurance and training purposes.
How We Use Your Information
We use your information for the following purposes:
– Provide our Services to you, which includes booking travel, sending confirmations and reminders, providing itineraries, and customer support.
– Communicate with you, including by email, SMS, calls, and push notifications.
– Personalize your experience by providing customized content and recommendations.
– Market products and services to you, which may include emails, advertisements on other websites, and social media marketing. You can control your marketing preferences at any time in your account settings.
– Improve our Services by monitoring usage, trends, and customer feedback.
– Protect against fraud, spam, abuse, security risks, and enforce our Terms of Service.
– Comply with legal and regulatory obligations, such as anti-money laundering regulations.
Sharing Your Information
We may share your information with:
– Travel suppliers (hotels, tour operators, etc.) when booking travel and providing travel services on your behalf.
– Payment processors to process your payments for bookings.
– As required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process.
– When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Your Choices & Rights
You have the following rights and controls over your information:
– Opt out of marketing communications by following the unsubscribe process described in the emails you receive or adjusting your account settings.
– Request access to the personal data we hold about you. You can do this by contacting us using the information below.
– Request corrections to incomplete or inaccurate personal data we hold about you.
– Request deletion of your personal data, subject to our record-keeping requirements.
– Object to uses of your personal data that you disagree with.
– Restrict how we use your personal data while a complaint is being investigated.
– Have your personal data provided to you in a structured, commonly used, and machine-readable format so that you can reuse it for your own purposes.
We use appropriate technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, no internet-based services can be 100% secure, so we cannot guarantee the absolute security of your information.
Changes to this Policy